Question 1

What waiting time is included after landing?

Accepted Answer

Waiting time includes 40 minutes for European flights and 60 minutes for international flights. Your driver tracks your flight in real time and adjusts the meeting time according to the actual landing time.

Question 2

What happens if my flight is delayed?

Accepted Answer

Your flight is tracked in real time. The pickup time is adjusted accordingly, and meeting details are confirmed via SMS or email. No additional charge applies within the included waiting time.

Question 3

Where does the meeting take place at Paris Orly Airport (ORY)?

Accepted Answer

Meetings take place in officially authorised chauffeur pick-up areas near the arrivals level at Orly 1–2–3 or Orly 4. The exact meeting point is communicated before arrival via SMS or email.

Question 4

Can I cancel free of charge?

Accepted Answer

Yes. You may cancel your transfer free of charge up to the day before travel (D-1). Cancellation requests must be sent to reservation@ozeroute.fr.

Question 5

Can we book a van for a group with multiple suitcases?

Accepted Answer

Yes. Choose the vehicle category during booking according to passenger and luggage requirements. The total number of items must not exceed the capacity of the selected vehicle.