Yes.

Only the dates and times of transfers can be modified, subject to availability of the service for the new requested time slot.

Cancellation fees compensate for the immobilization of the driver and vehicle, as well as the impossibility of reassigning the booked time slot. They apply to all trips:

Time before pick-up time	Fees retained
More than 7 days	0%
Between 7 days and 72 hours	25%
Between 72 hours and 11:00 a.m. the day before	50%
After 11:00 a.m. the day before	100%

Requests must be sent to: reservation@ozeroute.fr

If the cancellation meets the applicable conditions, the refund is processed within 8 business days.

In the event of cancellation at the Customer’s request, €0.50 + 6% of the amount is deducted from any refund.

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