Question 1

Where does pick-up take place at Disneyland Paris?

Accepted Answer

Pick-up takes place in front of your accommodation, at the park exit, or near Chessy – Marne-la-Vallée station, depending on the location selected during booking.

Question 2

What is the difference between a shared shuttle and a private transfer?

Accepted Answer

The shared shuttle departs at fixed times. The private transfer is dedicated, without ride sharing, and allows personalised pick-up at the agreed time.

Question 3

What is the waiting policy for airport transfers?

Accepted Answer

For airport pickups, waiting time and meeting point depend on the airport and terminal. For example, at Beauvais–Tillé Airport (BVA), the meeting is scheduled 35 minutes after landing. For transfers from Disneyland Paris to an airport, waiting time is minimal (generally a few minutes after the scheduled pick-up time).

Question 4

How much luggage is included in the private transfer?

Accepted Answer

Maximum operational capacity per category: Sedan (Standard/Comfort): 4 items (max 2 large suitcases) + 4 hand bags. Van (7 seats): 7 items (max 6 large suitcases) + 7 hand bags. Van XL (8 seats): 8 items (max 7 large suitcases) + 7 hand bags. For minibus/bus: luggage must not exceed the number of booked seats.

Question 5

Can I request a baby seat or booster seat?

Accepted Answer

Yes. You must specify this during booking or in the “My Booking” section.

Question 6

What is the cancellation policy?

Accepted Answer

Free cancellation is available up to the day before travel (J-1). Requests must be sent to: reservation@ozeroute.fr.