<h2>I. Introduction</h2>
France Link Services is a limited liability company with a share capital of €8,000, enrolled in the trade and companies register of Châlons-en-Champagne under the number 532763802 and situated at the 1st avenue of the 106th regiment, 51000 Châlons-en-Champagne. It specializes in urban and suburban passenger transport services.<br>
The owner of the Ozéroute brand is Navette de Vatry, a Simplified Joint Stock Company (SAS), domiciled at 38 rue Dunois 75013 and registered in the Paris Trade Register under number 815356902.<br>
France Link Services is the legal and commercial representative of the Ozéroute brand in the departments of Paris region, the department of Marne and the department of Oise. It operates the Ozéroute brand in this area and assumes full legal, financial and operational responsibility for the ordered services’ arrangement.<br><br>
The Ozéroute brand services operated by France Link particularly concern Paris-CDG, Paris-Orly, Paris-Beauvais and Paris-Vatry airports.<br><br>
<h2>II. Subject</h2>
These General terms of sale define the contractual relations between Ozéroute and its customers related to the reservation and execution of all services from its websites and applications. The acceptance of these General Conditions represents a requirement for the confirmation of any service order.<br><br>
<h2>III. Definitions</h2>
<ul>
<li>GTS: General Terms of Sale.</li>
<li>Ozéroute: The brand deployed by the website www.ozeroute.com.</li>
<li>Operator: the company that assumes financial and legal responsibility for the brand management.</li>
<li>Carrier:Any transport operator providing an Ozéroute service, under the brand’s user responsibility.</li>
<li>Driver: A person executing an Ozéroute service.</li>
<li>Partner agencies: Travel agencies, tour operators and airlines offering and ensuring the resale of Ozéroute services to their users.</li>
<li>Affiliates: All websites displaying Ozéroute's services and allowing the redirection of their users to their corresponding web interfaces.</li>
<li>User: Anyone with an account on the Ozéroute website.</li>
<li>Passenger: Any person using a proposed Ozéroute transport service to travel.</li>
<li>Customer account: Creating an account is a prerequisite to being able to place an order. The creation of the account is done online on the Ozéroute sites. A personal login identifier and a confidential password are automatically generated as soon as the account is validated. The customer agrees to provide accurate information when creating his account and, to immediately update it in the event of modification. He will be solely accountable for the consequences incurred by any false information provided.</li>
<li>Booking form: A set of fields to be filled by the customer allowing him to enter and specify his request, to provide the passenger information and to validate his order.</li>
<li>The services offered by Ozéroute:<br>
- Economic Shuttle: On-demand collective transport between two fixed points with guaranteed seated seats in air-conditioned vehicles (usually Vans).<br>
-Premium Shuttle: Extends the economic shuttle service to and from the user's home or hotel.<br>
-Private Transfer: Provides the requested route and type of vehicle for the user.</li>

<li>Online booking: Booking validated and paid for via the Ozéroute website or via one of the partner agencies’ websites.</li>
<li>Booking confirmed: The status of a booking after filling in the booking form for a service and after accepting Ozéroute's T&Cs by the customer./<li>
<li>Booking validated: The status of a confirmed booking after payment done by the customer, direct reservation, validation by the partner agency or after booking done by a partner agency.</li>
<li>Voucher: A document issued by Ozéroute upon validation of a booking. It is instantly communicated by email to the customer and later to be handed to the driver on the pick-up. It contains all the passengers’ information and the conditions related to the arrangement and execution of an ordered service.</li>
</ul>
 <h2>IV. GTS Application  </h2>
These General Terms and Conditions apply without restriction nor reserve to any purchase made on the ozeroute.com website and in an Ozéroute partner agency.
The online acceptance of these GTS is conducted by the customer by checking a mandatory box before proceeding to validate his order and certifying to have knowledge of it.<br>
Partner agencies are required to display the T&Cs to the customers for consultation before purchasing an Ozéroute service.<br><br>
<h2>V. Taking Customer's Orders</h2>
• Order made online: The customer selects one of the services offered by Ozéroute and fills in the information related to his trip, passengers and billing.<br>
The validation process of an online order: The booking is made by the customer online. A credit card validity check is carried out immediately by the bank and the payment of the transaction is then completed within 24 hours following the validation of the order by debiting in a secure space. The customer will receive, upon validation of his payment, a confirmation containing a voucher and an invoice. <br><br>
• Order placed via a partner agency: The agency suggests an Ozéroute service to the customer, places and validates an order on his behalf.<br>
The validation process for an order made via the agency: The agency selects an Ozéroute service for the customer, fills in on his behalf the needed information regarding his trip and the concerned passengers before validating it via the Agency’s account. The customer pays the full amount to the agency and receives in return the voucher for his trip, containing the arrangement and execution terms.<br><br>

<h2>VI. Booking Terms</h2>

The user  must register before validating an order. They can book their trips in advance or at the last minute, depending on the availability of services.<br>
The availability of our services is displayed in real-time on our website.<br><br>

<h2>VII.Prices</h2>
The rates of our services are available online. They are displayed by default in euros and include the applicable taxes (VAT).
<br><br>
<h2>VIII.Children and Minors</h2>
Any child under 12 must travel seated and under the responsibility of an adult. Infants under the age of 3 may travel in suitable child seats, young children between 0 and 3 years of age may only travel in suitable child seats secured using two-point seat belts throughout the entire trip.<br>
The vehicles can be equipped with child seats upon customers' request. Otherwise, customers must provide their own suitable seats
<br><br>
<h2>IX.	Schedule</h2>
The passenger pick-up time is displayed  before the confirmation of an order and communicated in the voucher. Passengers are notified by email of any schedule changes. The final pick-up time is communicated to passengers via email 30 minutes before the appointment time.<br><br>
<h2>X.	Appointments and Passengers pick-up</h2>
The pick-up location is specified during the order booking process and mentioned in the confirmation voucher. In the event of a change, the meeting location is communicated to passengers 30 minutes before the appointment time.
<br><br>
    <strong>Presence at Meeting Locations:</strong><br><br>

The passenger is required to arrive at the meeting location 10 minutes before the departure time. This term is strict and necessary to ease the pick-up, checking vouchers and loading luggage and ultimately to avoid departure delays.<br><br>
<strong>Late Penalties</strong><br><br>
<u>Shuttle Service</u><br><br>
No delay from the client concerning  the time mentioned on the order voucher is tolerated. If the passenger is late after the meeting time, the shuttle transfer is no longer guaranteed or replaced. No refund is granted in this case.<br><br>
<u>Private Transfer Service</u><br><br>
In the event of a justified delay, an exceptional tolerance of a maximum waiting period of 10 minutes is granted. Beyond this time, an additional €1.20/minute must be paid to the driver prior to the pick-up. If the customer refuses to pay the added amount if the waiting period exceeds 30 minutes after the appointment time, which is agreed upon and mentioned in the order, the driver shall be free to leave. No refund can be possible in this case.<br><br>

Execution Terms:<br><br>
In order to be able to board a private transfer or a shuttle service vehicle, the passenger is required to present the voucher confirming his transfer, in paper format or on the screen of his mobile.<br><br>
<h2>XI.	Order Cancellation and Modification Terms</h2>  
Under Articles L. 121-16-1 and L. 121-21-8 of the Consumer Code, passenger transport services are not subject to the application of the withdrawal right as set out in Articles L. 121-20 -12 and in conjunction with the Consumer Code concerning online sales.<br>
Regardless of the type of service ordered, the Client and the Passenger can modify, up to the day of departure, information related to the email address, phone number, landing terminal, and flight, in the case of a transfer from an airport.<br><br>
Modifications and cancellations of trips (departure times and departure and arrival locations) are possible up to 24 hours before the journey. Beyond this deadline, no modifications or cancellations will be possible, except for the specific cases defined below.<br><br>

<b>Special case1 : Cancellation of the flight by the airline</b><br><br>
Shuttle or private transfer orders can be canceled in the event of flight cancellation by the airline. Two conditions for the cancellation request to be accepted:<br>
-The flight information is provided in advance by the client or the passenger;<br>
-The cancellation request must reach Ozéroute by email at reservation@ozeroute.fr at least 3 hours before the scheduled time of the transfer to be canceled.
<br><br>
<b>Special case 2: Flight delay</b><br><br>
Handling based on the type of ordered transfer:
<ul>
    <li>Private Transfer : Regardless of the flight arrival time, the driver will wait for the passenger for up to 60 minutes after the actual landing of the flight.<br>
After 60 minutes of waiting, a surcharge of €1.20 per minute is applied.<br>
Beyond 90 minutes of waiting after the actual landing of the flight, the transfer is no longer guaranteed, and no refund will be possible.
</li>
<li>Economic Shuttle and Premium Shuttle: In the event of a flight delay, passengers will be accommodated on the next available shuttle providing the same route.<br><br>
 If the next shuttle is unavailable, the client will have the following options:<br><br>
1- They can book a private transfer for the same route and only pay the difference between the amount already paid for the purchased shuttle service.<br>
2- They can cancel their reservation and receive a refund within 8 days.
</li>
</ul>
No request for a transfer change due to a flight delay can be processed unless the following conditions are met:<br><br>
- The flight information is provided in advance by the client or the passenger.<br>
- The cancellation request must reach Ozéroute by email at reservation@ozeroute.fr at least 3 hours before the scheduled time of the transfer to be canceled.<br><br>

<h2>XII.Ground Transportation Services Execution</h2>
 All services ordered by customers are carried out by Ozéroute drivers or partner transporters.<br>
Ozérouteis committed to ensure that the offered services comply with the ordered services. The operator and its partner providers are held responsible for any delay from the driver part, and for damage resulting from the non-execution or the poor execution of the transfer. The operator and its partner providers are required to take out insurance coverage in accordance with passenger transport activity.<br><br>
<h2>XIII.Transport of Reduced Mobility Individuals</h2>
Ozéroute guarantees access to all its transfer services for passengers who have ordered transfers on one of its sales platforms without physical discrimination. Nevertheless, the transport of people with reduced mobility is generally carried out under the same conditions as all NDV passengers.<br><br>

<h2>XIV.Luggage</h2>
<u>When taking the service order:</u><br><br>
The maximum number of bags allowed is 1 standard bag and 1 carry-on bag. Any excess of Baggage may incur an additional charge set by the driver.<br><br>
<u>During Service Execution</u><br><br>
	<li>Maximum bags allowed are 1 standard bag + one carry-on bag per passenger</li><br><br>
	<li>Excess luggage may be accepted subject to the available capacity on the vehicle, for an additional fee to be sorted out with the driver.</li><br><br>
<u><strong>Security Rules</strong></u><br><br>

The passenger must keep his valuables (cash,  jewelry, etc.) and important documents in his handbag throughout the transfer trip. The operator of the Ozéroute brand and its partner providers assume no responsibility for any lost or damaged object during the transfer trip.<br><br>
At the end of the transport, the passenger is required to ensure that no luggage, object or personal effect is left behind on board.<br><br>
<strong>Found Items</strong>: Items found in the transport vehicles, except dangerous and perishable stuff, are kept in Ozéroute’s premises for 2 months. They are returned on the spot to their respective owners upon presentation of an id document and after payment of dispatch costs.<br><br>
<h2>XV.Passengers’ Obligations</h2>
Passengers are required to be courteous on board of the transport vehicle. It is strictly forbidden to eat, drink alcohol or smoke during the entire trip. Maintaining the cleanliness of the vehicle is an obligation for all passengers and the degradation or deterioration of the vehicle grantsOzéroute the full right to sue the passenger.<br><br>
Wearing a seat belt is compulsory for passengers. In the event of a breach of this obligation, the driver of the vehicle and Ozéroute disclaim all liability, which the passenger alone assumes its criminal proceedings.<br><br>
It is forbidden to smoke and to transport flammable, explosive, corrosive or toxic substances. Failure to comply with this stipulation compels the responsibility of the customer and the passenger. Ozéroute and the driver reserve the right of any possible appeal.<br><br>
<h2>XVI.The Right to Deny a Transport Service</h2>
Any breach to access, luggage or obligation terms described by articles (XI, XIV, XV and XVI) by the passenger during the transfer, entitles the partner provider to either refuse his onboarding or to ask him to get off the vehicle. The physical and mental state of the passenger including intoxication by alcohol, drugs, or medication may justify the decision of the driver to restrict access to the passenger.<br><br>
<h2>XVII.Passenger Rights in the Event of Transfer Cancellation or Delay</h2>
Any unjustified transfer cancellation or a service non-execution due to a driver's absence entitles the customer to a refund of the full amount of the order.<br><br>
<h2>XVIII.Assistance to Passenger Claims</h2>
Ozéroute provides a contact email allowing passengers and customers to communicate their requests and complaints.<br><br>
<h2>XIX. Insurance</h2>
All vehicles transporting passengers are insured. Transport services are executed by professional drivers licensed to transport passengers. The operator of the Ozéroute brand will ensure compliance with this rule.<br><br>
<h2>XX. IT and Personal Data</h2>
These General Terms are subject to the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms. The automated processing of personal data carried out by the mobile application and/or the Company's website has been declared to the National Commission for IT and Liberties (NCIL).<br><br>
These data are intended for the processing and execution of customer-ordered services. They will be transmitted to the carriers involved in the provision of the services.<br><br>
Ozéroute acknowledges the passenger that the data collected during the order registration will be communicated to third parties (carriers, etc.) for operational needs. The customer accepts that Ozéroute retains, for evidentiary purposes, all the information relating to the placed orders, such as transfer data.<br><br>
The Customer has the right to access, rectify and delete personal data in his customer section. He also has the right to object, via e-mail or by post mail, to the transfer of his personal information to third parties for the purposes of commercial prospecting.<br><br>
<strong>Privacy and cookies statement</strong>: Ozéroute collects and processes the personal information of the Ozéroute website’s visitors in order to improve the online offered services and their access by the customer. The cookies used are:<br>
  <li> Basic cookies allow the website visitors to navigate using basic features.</li><br><br>
  <li> Functionality cookies to identify Ozéroute customers in order to offer them new services.</li><br><br>
  <li> Performance/Analytical cookies which allow us to recognize and count the number of visitors and to gather information related to the use of the website.</li><br><br>
  <li>Targeting or advertising cookies record the customer's visit to the Ozéroute website, as well as the pages they frequently consult and the links they follow.</li><br><br>
<h2>XXI. T&Cs Amendment</h2>
Ozéroute reserves the right to amend these General Terms and Conditions without prior notice.<br><br>
<h2>XXII. Applicable Law – Jurisdiction</h2>
These T&Cs and more generally the contract concluded with Ozéroute are subject to French law. Any dispute relating to their interpretation and/or execution falls within the jurisdiction of the French courts.<br><br>
<h2>XXIII. Invalid Terms</h2>
Should any of these transport special terms be deemed to be totally or partially invalid or void, the transport contract shall not be affected thereby.<br><br><br>

                     <i>Chalons-en-Champagne on 01/08/2021</i>

