I. Introduction 
France Link Services is a limited liability company with a share capital of €8,000, enrolled in the trade and companies register of Châlons-en-Champagne under the number 532763802 and situated at the 1st avenue of the 106th regiment, 51000 Châlons-en-Champagne. It specializes in urban and suburban passenger transport services. 
The owner of the Ozéroute brand is Navette de Vatry, a Simplified Joint Stock Company (SAS), domiciled at 38 rue Dunois 75013 and registered in the Paris Trade Register under number 815356902. 
France Link Services is the legal and commercial representative of the Ozéroute brand in the departments of Paris region, the department of Marne and the department of Oise. It operates the Ozéroute brand in this area and assumes full legal, financial and operational responsibility for the ordered services’ arrangement. 
The Ozéroute brand services operated by France Link particularly concern Paris-CDG, Paris-Orly, Paris-Beauvais and Paris-Vatry airports. 
II. Subject 
These General terms of sale define the contractual relations between Ozéroute and its customers related to the reservation and excecusion of all services from its websites and applications. The acceptance of these General Conditions represents a requirement for the confirmation of any service order. 
III. Definitions 
<ul>
<li>GTS: General Terms of Sale.</li>
<li>Ozéroute: The brand deployed by the website www.ozeroute.com.</li>
<li>Operator: the company that assumes financial and legal responsibility for the brand management.</li>
<li>Carrier:Any transport operator providing an Ozéroute service, under the brand’s user responsibility.</li>
<li>Driver: A person executing an Ozéroute service.</li>
<li>Partner agencies: Travel agencies, tour operators and airlines offering and ensuring the resale of Ozéroute services to their users.</li>
<li>Affiliates: All websites displaying Ozéroute's services and allowing the redirection of their users to their corresponding web interfaces.</li>
<li>User: Anyone with an account on the Ozéroute website.</li>
<li>Passenger: Any person using a proposed Ozéroute transport service to travel.</li>
<li>Customer account: Creating an account is a prerequisite to be able to place an order. The creation of the account is done online on the Ozéroute sites. A personal login identifier and a confidential password are automatically generated as soon as the account is validated. The customer agrees to provide accurate information when creating his account and, to immediately update it in the event of modification. He will be solely accountable for the consequences incurred of any false information provided.</li>
<li>Booking form: A set of fields to be filled by the customer allowing him to enter and specify his request, to provide the passenger information and to validate his order.</li>
<li>Services:These are the transfer services offered by Ozéroute. The ground transportation services offered by NDV are:</li> 
 - Private transfer: Private door-to-door transfer. A private transfer order = 1 vehicle and a driver for a trip, date and time of the customer’s preference. 
 - Shuttle service: Public transport providing a trip between two predefined points. A shuttle service order = 1 or more seats on a shuttle with a date of the customer’s preference and a predefined itinerary and schedule. 
 - Door-to-Door Extra Shuttle Service: Optional additional trip to extend the journey to the passenger's home. 
<li>Online booking: Booking validated and paid for via the Ozéroute website or via one of partner agencies’ websites.</li>
<li>Booking confirmed: The status of a booking after filling in the booking form for a service and after accepting Ozéroute's T&Cs by the customer./<li>
<li>Booking validated: The status of a confirmed booking after payment done by the customer, direct reservation, validation by the partner agency or after booking done by a partner agency.</li>
<li>Voucher: A document issued by Ozéroute upon validation of a booking. It is instantly communicated by email to the customer and later to be handed to the driver on the pick-up. It contains all the passengers’ information and the conditions related to the arrangement and execution of an ordered service.</li>
</ul>
 IV. GTS Application 
These General Terms and Conditions apply without restriction nor reserve to any purchase made on the ogeroute.com website and in an Ozéroute partner agency.
The online acceptance of these GTS is conducted by the customer by checking a mandatory box before proceeding to validate his order and certifying to have knowledge of it. 
Partner agencies are required to display the T&Cs to the customers for consultation before purchasing an Ozéroute service. 
V. Taking Customers Orders 
• Order made online: The customer selects one of the services offered by Ozéroute and fills in the information related to his trip, passengers and billing. 
Validation process of an online order: The booking is made by the customer online. A credit card validity check is carried out immediately by the bank and the payment of the transaction is then completed within 24 hours following the validation of the order by debiting in a secure space. The customer will receive, upon validation of his payment, a confirmation containing a voucher and an invoice. 
• Order placed via a partner agency: The agency suggests an Ozéroute service to the customer, places and validates an order on his behalf. 
Validation process for an order made via the agency: The agency selects an Ozéroute service for the customer, fills in on his behalf the needed information regarding his trip and the concerned passengers before validating it via the Agency’s account. The customer pays the full amount to the agency and receives in return the voucher for his trip, containing the arrangement and execution terms. 

VI. Booking Terms 
The booking terms depend on the service type. 
The customer can book a private transfer service within a predefined time limit for each airport. 
Shuttle Serevice 
The customer can book a shuttle service up to the last minute before shuttle departure time, subject to seats availability. 
VII.Prices 
The price depends on the nature of the requested service and the distance to be carried out. It is systematically displayed when the customer selects his service and fills in the information related to his trip and the number of passengers. 
The prices include the current (VAT) taxes and are displayed in Euros by default. 
VIII.Children and Minors 
Any child under 12 must travel seated and under the responsibility of an adult. Infants under the age of 3 may travel in suitable child seats, young children between 0 and 3 years of age may only travel in suitable child seats secured using two-point seat belts throughout the entire trip. 
IX.	Schedule 
The passenger pick-up time is displayed prior to the confirmation of an order and communicated in the voucher following its validation. It depends on the service selected by the customer and the pick-up location, and particularly on the arrival time of the flight if the trip starts from an airport. In the case of the shuttle service, departure times are predefined by the operator of Ozéroute. 
X.	Appointments and Passengers pick-up 
The pick-up location is specified during the order booking process and mentioned in the confirmation voucher. The execution terms depend on the type of the ordered service. 
 Presence at Meeting Locations 
Shuttle Service 
The passenger is required to arrive at the meeting location 10 minutes before the departure time. This term is strict and necessary to ease the pick-up of passengers, checking their vouchers and loading their luggage and ultimately to avoid departure delays. 
Private Transfer Sercice 
It is recommended that passengers should be present at the meeting location at least 5 minutes before the time indicated on the voucher in order to facilitate their pick-up. 
Late Penalties 
Shuttle Service 
There is no tolerance regarding delay compared to the time mentioned on the order voucher. If the passenger is late after the meeting time, the shuttle transfer is no longer guaranteed or replaced. No refund is granted in this case. 
Private Transfer Service 
In the event of a justified delay, an exceptional tolerance of a maximum waiting period of 10 minutes is granted. Beyond this time, an additional €1.20/minute must be paid to the driver prior to the pick-up. If the customer refuses to pay the added amountor if the waiting period exceeds 30 minutes after the appointment time, which is agreed upon and mentioned in the order, the driver shall be free to leave. No refund can be possible in this case. 
Special Cases 
When the service ordered is a private transfer, the pick-up time will be modified in the event of flight delay. the driver will wait free of charge until one hour after the flight has landed. 
This derogation is only valid when the customer provides the flight information before the day of the travel. 
Execution Terms 
In order to be able to board a private transfer or a shuttle service vehicle, the passenger is required to present the voucher confirming his transfer, in paper format or on the screen of his mobile. 
XI.	Order Cancellation and Modification Terms 
Under Articles L. 121-16-1 and L. 121-21-8 of the Consumer Code, passenger transport services are not subject to the application of the withdrawal right as set out in Articles L. 121-20 -12 and in conjunction with the Consumer Code with regard to online sales. 
Regardless of the service ordered, to modify or cancel an order, the customer must make his request by email on reservation@ozeroute.fr. The modification terms are as follows: 
 <li> Up to 24 hours before the scheduled time of the appointment: Modification and cancellation possible. 
The order is fully refundable. </li>
<li> From 11:59 p.m. before the completion of the order: the order becomes definitively non-modifiable and non-cancellable. No refund is possible</li> 
Particular case 
When the flight is canceled by the airline, the private transfer or shuttle service can be canceled or modified free of charge. 
This derogation is only valid when the customer provides the flight information before the day of the travel. 
XII.Ground Transportation Services Execution 
All services ordered by customers are executed by partner providers. Ozérouteis committed to ensure that the offered services comply with the ordered services. The operator and its partner providers are held responsible for any delay from the driver part, and for damage resulting from the non-execution or the poor execution of the transfer. The operator and its partner providers are required to take out insurance coverage in accordance with passenger transport activity. 
XIII.Transport of Reduced Mobility Individuals 
Ozéroute guarantees access to all its transfer services for passengers who have ordered transfers on one of its sales platforms without physical discrimination. Nevertheless, the transport of people with reduced mobility is generally carried out under the same conditions as all NDV passengers. 

XIV.Luggage 
When taking the service order: 
The maximum number of bags allowed is 1 standard bag and 1 carry-on bag. Any excess of Baggage may incur an additional charge set by the driver. 
During Service Execution 
	<li>Maximum bags allowed are 1 standard bag + one carry-on bag per passenger</li> 
	<li>Excess luggage may be accepted subject to the available capacity on the vehicle, for an additional fee to be sorted out with the driver.</li> 
Security Rules 

The passenger must keep his valuables (cash, jewellery, etc.) and important documents in his handbag throughout the transfer trip. The operator of the Ozéroute brand and its partner providers assume no responsibility for any lost or damaged object during the transfer trip. 
At the end of the transport, the passenger is required to ensure that no luggage, object or personal effect is left behind on board. 
Found Items: Items found in the transport vehicles, with the exception of dangerous and perishable stuff, are kept in Ozéroute’s premises for 2 months. They are returned on the spot to their respective owners upon presentation of an id document and after payment of dispatch costs. 
XV.Passengers’ Obligations 
Passenger are required to be courteous on board of the transport vehicle. It is strictly forbidden to eat, drink alcohol or smoke during the entire trip. Maintaining the cleanliness of the vehicle is an obligation for all passengers and the degradation or deterioration of the vehicle grantsOzéroute the full right to sue the passenger. 
Wearing a seat belt is compulsory for passengers. In the event of a breach of this obligation, the driver of the vehicle and Ozéroute disclaim all liability, which the passenger alone assumes its criminal proceedings. 
It is forbidden to smoke and to transport flammable, explosive, corrosive or toxic substances. Failure to comply with this stipulation compels the responsibility of the customer and the passenger. Ozéroute and the driver reserve the right of any possible appeal. 
XVI.The Right to Deny a Transport Service 
Any breach to access, luggage or obligation terms described by articles (XI, XIV, XV and XVI) by the passenger during the transfer, entitles the partner provider to either refuse his onboarding or to ask him to get off the vehicle. The physical and mental state of the passenger including intoxication by alcohol, drugs, or medication may justify the decision of the driver to restrict access to the passenger. 
XVII.Passenger Rights in the Event of Transfer Cancellation or Delay 
Any unjustified transfer cancellation or a service non-execution due to a driver absence entitles the customer to a refund of the full amount of the order. 
XVIII.Assistance to Passenger Claims 
Ozéroute provides a contact email allowing passengers and customers to communicate their requests and complaints. 
XIX. Insurance 
All vehicles transporting passengers insured. Transport services are executed by professional drivers licensed to transport passengers. The operator of the Ozéroute brand will ensure compliance with this rule. 
XX. IT and Personal Data 
These General Terms are subject to the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms. The automated processing of personal data carried out by the mobile application and/or the Company's website has been declared to the National Commission for IT and Liberties (NCIL). 
These data are intended for the processing and execution of customer ordered services. They will be transmitted to the carriers involved in the provision of the services. 
Ozéroute acknowledges the passenger that the data collected during the order registration will be communicated to third parties (carriers, etc.) for operational needs. The customer accepts that Ozéroute retains, for evidentiary purposes, all the information relating to the placed orders, such as transfer data. 
The Customer has the right to access, rectify and delete personal data in his customer section. He also has the right to object, via e-mail or by post mail, to the transfer of his personal information to third parties for the purposes of commercial prospecting. 
Privacy and cookies statement: Ozéroute collects and processes personal information of the Ozéroute website’s visitors in order to improve the online offered services and their access by the customer. The cookies used are: 
 <li> Basic cookies allowing the website visitors to navigate using basic features.</li> 
 <li> Functionality cookies to identify Ozéroute customers in order to offer them new services.</li> 
 <li> Performance/Analytical cookies which allow us to recognize and count the number of visitors and to gather information related to the use of the website.</li> 
 <li>Targeting or advertising cookies record the customers visit to the Ozéroute website, as well as the pages they frequently consult and the links they follow.</li> 
XXI. T&Cs Amendment 
Ozéroute reserves the right to amend these General Terms and Conditions without prior notice. 
XXII. Applicable Law – Jurisdiction 
These T&Cs and more generally the contract concluded with Ozéroute are subject to French law. Any dispute relating to their interpretation and/or execution falls within the jurisdiction of the French courts. 
XXIII. Invalid Terms 
Should any of these transport special terms be deemed to be totally or partially invalid or void, the transport contract shall not be affected thereby. 

 Chalons-en-Champagne on 01/08/2021